Where are your products designed, and where are they created?
All of our collections are designed in Vancouver, BC. Our ceramics are crafted in Central Portugal and our flatware in Northern Portugal, both by family-owned and operated partner companies. Our glassware is crafted in Japan by a company with glassmaking roots that stretch back more than 120 years. We believe in the power of timeless designs, and we sustainably craft our premium tableware with integrity. Learn more about our products here.
Do your ceramics have lead or any other heavy metals in them?
All of our products undergo strict testing to ensure that they’re lead safe. They’re tested for lead and cadmium, and are compliant to GCGR, FDA, and Prop 65 regulations. For lead and cadmium leachability in particular, our products undergo specific third-party testing known as the Standard Test Method for Lead and Cadmium Extracted from Glazed Ceramic Surfaces (ASTM C738-94). This is the only authorized testing method for lead and cadmium leaching that’s globally recognized. This rigorous testing ensures that the lead and cadmium leachability of our products is below detectable thresholds, and well below the maximum regulatory threshold of what is considered safe by the FDA and Prop 65. You can view our product testing results here.
With all glazed ceramics, including our stoneware, the term “lead free” refers to very specific regulations set by the US Food and Drug Administration (FDA) and even stricter rules set by Prop 65. Businesses can use the term “lead free” when their products comply with rigorous criteria that limit trace lead and cadmium levels and leachability. At Fable, all of our materials meet—and exceed—these requirements. Get more information here.
Are your products dishwasher and microwave safe?
All Fable products are durably crafted for everyday use and are completely dishwasher safe. Fable ceramics are microwave safe and even oven safe up to 450ºF.
Do your ceramics scratch easily?
While all semi-matte ceramics are susceptible to superficial marks from your flatware, they can be easily taken off with a good scrubber and a scouring compound. If you notice marks on your ceramics, use a scouring powder like Bar Keepers Friend to make a paste with water; lemon juice and baking soda will also work. Using the paste and a scrubber—we recommend our Tawashi Brush—give the surface of your ceramics a hearty scrub for a few seconds. After a soapy rinse, your dishes should be good as new.
I can’t decide which Fable products I love the most. Do you send samples?
We offer a 30-day trial on all of our products. So, if you're not in love for any reason, then just let us know and we’ll take them off your hands and provide a full refund (or send you a different color if you want).
What’s this I hear about a 30-day trial? How does it work?
We believe you should find the right tableware for you, and sometimes you can’t know what fits best until you try it out. If you decide that your products aren’t quite right for you during the first 30 days after you receive them, feel free to return them for a full refund—no questions asked. Our return process is simple, just enter your details here to start a return.
Rest assured that returned plates won’t go to waste. All previously owned plates are either donated to local charities or reused at local charity events that we sponsor.
Did your Speckled White glaze change?
Yes! We are always looking for ways to improve and we adjusted our glaze to be slightly less matte in June 2020. This has helped limit those pesky gray markings that matte ceramics are susceptible to. If you have any questions about this, feel free to reach out to us
Did you change the shape of your pasta bowls?
Yes! Based on your feedback (and to better match the new ceramic shapes we launched in 2021), we updated the shape of our Pasta Bowls. The new shape has slightly lower and more tapered sides than the original, making them easier to stack. Feel free to reach out with any questions!
Why do some ceramics have subtle flecks in them?
Our ceramics are made of stoneware, which has unique characteristics. The clay contains naturally occurring flecks that occasionally come to the surface during the firing process. In some cases, these flecks may show through lighter glazes like Cloud White and Blush Pink. At Fable, we embrace these slight variations—they’re what make our hand-finished ceramics one of a kind.
Are the Cereal Bowls no longer included in your bundles?
That’s correct. After launching our new Breakfast Bowls, we decided to replace the Cereal Bowls in the Dinnerware Set and Dining Essentials bundles. However, you can still shop the Cereal Bowls in sets of 4!
Can I mix and match colors within a bundle?
Yes, you can! For all bundles that include ceramics or textiles, you’ll see an option to mix and match different colors for each style within that bundle.
Pre-Orders & Waitlist
When will my pre-ordered tableware arrive?
Our teams in Canada, Portugal, Japan, and Italy are working hard to get all pre-ordered products stocked as quickly as possible. Each item has a different estimated ship date, which can be found here. We’ll also send out email updates every few weeks so that you are kept informed. If you have further questions, please reach out to our customer support team here.
What if some of the items I purchased are listed in stock but others are in pre-order?
The items listed in stock will be split shipped and sent out to you first. Your pre-ordered items will follow alongside status and shipment updates closer to the shipping date.
When will my card be charged for pre-orders?
Your card will be charged when your order is placed, which secures your spot. If you decide later that you don't want to wait, chat with us, and we’ll provide a full refund.
Will you send out updates on the status of the pre-orders?
You can view shipping dates for pre-order items here. We’ll also keep you updated on the status of your pre-order as we move closer to the shipping date—expect to receive an email update every 1-2 weeks. We love sharing the location of your tableware as it journeys across the ocean.
I signed up for the fable waitlist. When will my desired product be ready for purchase, and how will I be notified?
Each item on the waitlist has a different estimated delivery time. Rest assured, you’re in line to receive an email notification when that product becomes available for purchase, so keep your eyes on your inbox. We also send out email updates every few weeks for the products that have the longest wait times so that you are kept informed.
What is the best way to care for my new tableware?
Your new ceramics are dishwasher, microwave, and oven-safe (up to 450ºF). While all semi-matte ceramics are susceptible to superficial marks from your flatware, they can be easily taken off. Check out our tips here. The bases of our ceramics are intentionally left unglazed—it is a design detail we hope you appreciate as much as we do. If they come into contact with substances that may stain, please clean quickly to avoid any long-term marks.Flatware:
Feel free to put your new flatware sets in the dishwasher or clean them by hand—you do you. To help reduce water spots, we recommend using a rinse aid—plain white vinegar also works—in your dishwasher. We recommend rinsing them first, not overcrowding the baskets, and not mixing in other metals such as gold and silver. If washing by hand, do not use abrasive brushes and be sure to rinse and dry immediately afterwards.Glassware:
Your new glassware is dishwasher safe, in both household and commercial settings. Made in Japan using a special ion-toughening technique, both the Tall and Short Glasses are made to be scratch resistant and highly durable for everyday use. They’re about 1.6 times stronger than non-toughened glassware, meaning they won’t break as easily—but keep in mind that all glass is still fragile to some degree, and may crack or break if dropped onto a hard surface. Treat it with care.
I broke a plate, cracked a glass and lost a spoon—can you help?
Does your dinnerware have any warranty?
We aim for your dinnerware to last you a lifetime. If anything happens to your order during shipping, please let us know and we’ll send you a replacement promptly.
If you happen to break a plate or chip a bowl later on, don’t worry—we sell single products so you can replace or add one at a time instead of buying a whole new set. To purchase singles, log into your Fable account and click on Single Products. (If you don’t have an account yet, create one here.)
Shipping & Returns
How much does it cost to ship?
We offer a $15 flat rate for shipping under $250. Shipping on orders above $250 is free.
When will my product ship out?
If your order was in stock, expect to receive a shipping confirmation and tracking number within 1-2 business days. If your order was on pre-order, check out the pre-order and waitlist section to learn more.
Where do you ship to?
We ship to Canada (excluding Nunavut), the United States (excluding Alaska and Hawaii) and the United Kingdom. If you're located outside of these regions, then send us an email and we'd be happy to work on a solution together.
Where do your products ship from, and will I have to pay any shipping duties?
Our products are first shipped from Portugal, Japan, Germany, or the USA to our fulfillment centers in Canada and England, then shipped out to your home. You will not have to pay duty on your Fable products as we handle all import fees when we bring them into North America and the United Kingdom. If for any reason you are asked to pay duties on your packages, get in touch with us here.
What's your return policy? How do I return my product?
If you’re not in love with your new tableware, you have 30 days from the delivery date to exchange it or return it for a full refund. You can start a return or exchange here, and we’ll send you a shipping label to send your order back to us. Note that all returns and exchanges must be sent back in their original packaging.
Where do I check the status of my order once it’s shipped?
Once your order has been shipped, you’ll receive a confirmation and a tracking number so you can follow your package as it travels to your home.
What should I do with the packaging when my order arrives?
All of our packaging materials are recyclable. To recycle the boxes, envelopes, and packing paper, flatten and place them curbside or wherever you put other recyclable products like cans, bottles, and cartons. The sustainable bio-film that cushions your products is made from potato starch and maize starch. Composed of renewable raw resources, it is fully home compostable and 100% biodegradable. Any packing peanuts shipped with your order are also made of starch and will break down in the sink with water.
What if my dinnerware is damaged when it arrives?
Shipping tableware, especially ceramics and glassware, can be tricky. If your tableware arrives broken or chipped, please complete this form. We’ll always make it right.
How does your add-on shipping protection work?
We want your products to land safely at your doorstep. To offer peace of mind in the event that your order is lost, damaged, or stolen, we offer an optional shipping protection service (you’ll see the add-on option at checkout) at a fixed rate of $10 for orders under $250, and $15 for orders over $250.
If you do not add shipping protection, you accept that Fable is not liable for items that are lost, stolen, or damaged. However, our customers always come first, and we’ll try our best to work with you to make it right.
Do you have an extended return policy for the holidays?
Yes, we're offering returns and exchanges for holidays gifts to be extended to 100 Days.
How does Fable think about social impact?
At Fable, we want the world to be a better place, starting at the kitchen table. Through the artisans we work with, our partners, and the platform we build, we aim to make a difference.
We take a holistic view of our product from our supply chain, to our design and creation, and ensure every part of our products meets our standard of excellence. We ensure that all the suppliers we work with have excellent and safe working conditions (with third-party audits to confirm this), equal pay for women and minorities, and overall meet the standards of where we’d want to work.
We also partner with local charities and sponsor events that aim to reduce hunger locally across the world. Follow our journey by signing up for our newsletter.
What causes does Fable support?
Our vision has always been to balance profit with purpose. For every bundle sold in the UK, we work with Magic Breakfast (Charity No. 1102510, Scottish Charity No. SC048202) to provide two healthy breakfasts to school children in disadvantaged areas.
We’ve also partnered with Inasmuch Community Society, an Abbotsford-based charity providing transitional housing, settlement services, and living support for newly arrived refugee claimants in Canada. We work closely with them to donate dinnerware sets tailored to each family or individual’s needs as they transition into permanent housing.
We also partner with other local charities and events and help host fundraisers for a variety of local efforts. If you have an initiative you think we could help with, get in touch with us here.
Are Fable’s products sustainably produced?
Our products are built to last, meant to be used every day, and are products you can feel good about having in your home. During the production of our dinnerware, nothing goes to waste.
As our ceramics are made, all excess clay clippings, broken plates, and water used during production are recycled and reused. Clay clippings and broken plates are reincorporated into the production process for reuse, and broken ceramics that have already been glazed are recycled into concrete. Once the water used during production has been recycled multiple times and becomes too saturated with clay particles, it’s reused as fertilizer in local farmers’ fields. During the day, our ceramics facility is 100% solar powered.
As our glassware is made, approximately half of the materials used come from in-house recycled glass cullet (broken or waste glass). The Japanese facility that produces our glassware received a Management System Certificate for Environmental Management in 2005, and are currently working to reduce CO2 emissions by 14%, while also working to reduce material input by 3%. In addition, they are continually working to reduce energy, resource consumption, and waste. At Fable, we are working towards our aim of ensuring that our creators eventually have zero-waste facilities.
IS FABLE A CERTIFIED B CORPORATION?
Fable is proudly a Certified B Corporation, which means we’re part of a global community of businesses that meet high standards of social and environmental impact.
From day one, our goal has been to balance purpose and profit, and being a B Corp company is one way in which we’re held accountable to this goal. It’s not just about doing less harm—it’s about doing more good. We’re constantly working on our commitment to sustainable, ethical, and transparent practices, and we’re thrilled to be on this journey towards continuous improvement and collective action.
How can I contact Customer Support?
If you need help, we offer a number of options for customer support - we're happy to help you in any way we can.
Chat: Live Chat
Phone: +1 888-564-6192 - please leave us a voice message and we will give you a ring in 1-2 business days.
Where can I view Fable products in person?
Which stores carry your products?
Currently, we don’t have retailers that carry our products.
Can I send your products as a gift?
Of course! We ship to Canada and the United States—our packing slip doesn't come with the price on it.
How to add Fable to your registry
Congratulations are in order! We hope Fable will be a part of this exciting new chapter in your life, and we’re here to help make that happen.
These days, many wedding registry websites allow you to personalize your wish list by adding gifts from online stores, including Fable. Click here for tutorials on how to easily add our tableware to registries created on Zola, The Knot, and Amazon.
How does your 15% off discount for healthcare professionals work?
In appreciation for all the frontline healthcare workers out there, we’re offering a 15% off discount code that can be applied to any Fable products purchased on fable.com. This is available to all doctors, nurses, technicians, and other medical professionals. To receive your discount code or check your eligibility, please send an email with a copy of your valid medical ID to email@example.com
How Does Your 15% Off Military Discount Work?
At Fable, we’re proud to offer a 15% off discount for all active and reservist military members and veterans in Canada, America, and the United Kingdom. To receive your discount code or check your eligibility, please send an email at firstname.lastname@example.org with a copy of your official government-issued documentation.
Do you have an affiliate or influencer program?
Did your prices go up?
Starting September 11, 2023, we’ve increased the pricing on some of our products by an average of 5.42%. Why? Over the past year, we’ve continued to see the cost of freight, fuel, raw materials, and packaging climb, particularly with our drinkware that’s crafted in Japan and Germany. In order to keep bringing you premium tableware without compromising on quality, we’ve had to offset these costs by increasing some of our prices.
However, not all prices have gone up—after conducting a thorough cost analysis, we were able to keep pricing on certain products the same, and even reduced the pricing on 18% of our products by an average of 7%. Our transparent pricing model works both ways; if we see production costs come down again, we will adjust our prices accordingly.
If you have any questions, feel free to reach out here and we’ll be happy to answer them for you.
WHAT’S LAST CALL? CAN I RETURN OR EXCHANGE THOSE ITEMS?
Our Last Call category is made up of discontinued styles that we’re offering at a 15% discount. Since we won’t be bringing these styles back, all sales are final. Please note that we cannot facilitate returns or exchanges on these items.
WHAT’S THE DEAL WITH THE HOLIDAY GIFT SETS?
A first at Fable! We’ve created two limited edition holiday gift sets in two different themes that save you over 25%. The Cozy at Home Set contains The Mugs and The Dessert Plates, and is available in your choice of either Dove Gray or Midnight Blue. The Toast the Holidays Set contains The Flute Glasses and The Glass Carafe. Both sets also include a festive holiday greeting card, making it gift-ready. Available in Canada and the US only. Please note that these sets are eligible for exchanges or store credit at the discounted price; they are not eligible to be returned for a refund.